Service coordinator

Wallem Group · Mumbai, India

Job Role

We are looking for a proactive Service Coordinator to manage the day-to-day coordination of marine service jobs from enquiry through completion. The successful candidate will play a key role in planning jobs, coordinating engineers, communicating with customers and vendors, preparing quotations, managing documentation, and ensuring projects are delivered efficiently

The role offers exposure to a wide variety of marine services and requires someone who enjoys working in a fast-paced environment while managing multiple projects simultaneously

Key Responsibilities Coordinate service jobs from enquiry through completion and invoicing Prepare quotations, service proposals, work orders, and customer documentation Schedule service engineers and coordinate travel, accommodation, and logistics Liaise with customers, vessels, ship managers, agents, class surveyors, and subcontractors throughout each project Coordinate spare parts, materials, and subcontractor requirements to ensure timely project execution Prepare service documentation, reports, certificates, and job files Monitor project progress and ensure service milestones are achieved within agreed timelines Support Accounts with invoicing, documentation, and customer payment follow-up Maintain accurate records within the company ERP and service management systems Track recurring services, statutory inspections, and customer due dates Follow up on quotations, customer approvals, and outstanding service opportunities Identify opportunities to improve operational efficiency and customer service

Requirements Diploma or Degree in Engineering, Marine Studies, Logistics, Business Administration, or a related discipline. Minimum 2 years' experience in operations, service coordination, logistics, project coordination, including Lifeboats & Rescue Boats (LSA), Fire Fighting Equipment (FFE), Navigation & Communication systems, Ship Repair, Underwater Services & Maintenance, UTM, Tank Inspections, Various testing and analysis and other technical marine solutions Excellent communication and organizational skills. Ability to manage multiple projects and priorities simultaneously. Good knowledge of Microsoft Office applications. Experience in the maritime, shipping, logistics, engineering, or technical services industry will be an advantage