End User Support Specialist

SHI Solutions India Pvt. Ltd. · Gurugram, India

Hi All,

We have an immediate opening for Gurgoan Location.

End User Support:

● Provide first- and second-level technical support for desktops, laptops, mobile devices, printers, and collaboration tools.

● Troubleshoot hardware, software, network, and application-related issues.

● Install, configure, and maintain operating systems, productivity applications, and security tools.

● Support users in resolving issues related to email (Outlook, G-Suite), VPN access, Wi-Fi, and remote connectivity.

● Assist with onboarding/offboarding activities including account creation, access provisioning, and device setup.

● Provide support for video conferencing, projectors, and meeting room equipment.

● Manage and troubleshoot enterprise applications such as Teams, Zoom, Webex, and Slack.

● Guide users on IT security best practices, including phishing awareness, password hygiene, and data protection.

● Escalate incidents to appropriate teams when required and follow up until closure.

If Interested please share your resume to