Customer Success Specialist

BTB Venture Group · India

Customer Success Specialist | Pune | Full-time, on-site

About BTB Venture Group

BTB Venture Group helps B2B companies build qualified enterprise sales pipelines across global markets through demand generation, account-based marketing, outbound sales, and RevOps.

The role

• Manage client relationships from onboarding onward, resolve issues, coordinate with internal teams, and track campaign performance.
• Use client feedback and reporting to improve results, satisfaction, and retention.
• The role also involves gathering customer feedback, analyzing usage patterns, and preparing reports to inform improvements in services and client outcomes. The Customer Success Specialist will collaborate closely with sales, marketing, and operations teams to deliver a consistent and positive customer experience.

Qualifications

• Experience in customer success, account management, or customer support, preferably in B2B, SaaS, or professional services.
• Strong communication, analytical, and organizational skills are essential.
• A relevant degree or equivalent practical experience is welcome.