Head of Operations

Wonderla Holidays Ltd. · India

Job Title: Operations Head

Experience: 10-15 Years

Location: Wonderla Kochi Park

About the Role

We are looking for an experienced Operations Head to lead end-to-end park operations at our Kochi location. This role requires strong leadership, operational excellence, and a sharp focus on guest experience, safety, and efficiency in a high-footfall environment.

Key Responsibilities

• Own and manage daily park operations ensuring safety, efficiency, and cost control
• Lead large multi-functional teams across operations, guest relations, security, housekeeping, and transport
• Drive guest experience excellence across rides, restaurants, and facilities
• Manage crowd control, emergency handling, and conflict resolution
• Ensure safety compliance , training, and operational SOP adherence
• Analyze NPS, guest feedback, and online reviews to improve service ratings
• Manage VIP, special-needs, and high-value guest interactions
• Oversee budgets, staffing, scheduling, and performance reviews
• Coordinate with external partners including security agencies and fleet vendors

Requirements

• 10–15 years of experience in Operations leadership
• Proven experience as Operations Head / Mall Manager / Hotel Manager / Guest Relations Head or similar
• Strong expertise in crowd management, safety operations, and service excellence
• Hands-on experience with NPS and customer feedback systems
• Excellent leadership, problem-solving, and communication skills
• Ability to work flexible hours , including weekends and holidays

Qualifications

• MBA / Any Graduate Degree
• Preferred: Hospitality, Tourism, Business Administration

Language Proficiency

• English & Malayalam– Mandatory