Cluster manager

Membership Sales & Guest Engagement

Lead membership operations across hotel clusters in Bengaluru to drive sales, revenue, and profitability. Drive in-hotel membership sales through strong lobby presence, guest interactions, and conversion of hotel footfalls Ensure high visibility of membership programs across key hotel touchpoints including lobby, outlets, and front desk Drive member acquisition through walk-ins, referrals, digital enquiries, partnerships, and activation initiatives Maximize conversion across all sales channels including in-hotel sales, voice, outbound campaigns, digital enquiries, website leads etc

Hotel Partnerships & Business Leadership

Build strong relationships with Hotel GMs and leadership teams to drive program success Conduct regular business reviews and performance monitoring with partner hotels Drive collaboration between hotel teams, marketing, operations and corporate functions Identify new business opportunities, local partnerships and activation opportunities within hotels

Digital Orientation

Champion TLC Digi Tech's digital-first approach across partner hotels Promote digital adoption and awareness of membership platforms including website, App, online renewals and customer engagement tools within teams and hotel Support digital campaigns, social lead generation, influence engagement, and data-led sales optimization

Team Management & Operational Excellence

Lead recruitment, productivity, grooming, and performance of hotel-based sales teams Ensure compliance with operational, audit, and customer service standards Maintain a strong member-first approach across all hotel operations