Financial Analyst - CS Service Design, Customer Service Finance

The Financial Analyst - CS Service Design Finance will drive cost efficiency and operational excellence for Amazon's Customer Service organization by leading financial analysis, projects and strategic initiatives. This role partners with CS Service Design and cross-functional teams globally to identify optimization opportunities, analyze cost trends, and deliver year-over-year improvements. The ideal candidate combines strong financial acumen with the ability to translate complex data into actionable insights that enable leadership to make informed decisions and achieve key business goals with a high bar for cost efficiency. Key job responsibilities - Lead financial analysis for Customer experience improvement projects, identifying cost reduction opportunities and efficiency gains across C