Amazon Sales & Operations Manager

We are hiring for our client who is a distributor for a premium German micronutrient supplementbrand. Most of their consumer business runs through Amazon, alongside their DTC Website, and a compactamount of wholesale retail partners.

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We are looking for a hands-on, commercially minded operator to own the day-to-day performanceof this business. This is a turnaround role, not a brand-building role: the priority is to protect andwin back our existing customer base on Amazon, run the channel profitably, and return thedepartment to profitability. You will be the operational lead of a deliberately lean team, withFinance and After Sales provided by shared internal teams.
This role suits someone who likes owning the numbers, is energized by fixing things, and prefersdoing the work themselves to managing large teams, and are comfortable with a role that spanssales, finance, and supply chain.
Key responsibilitiesAmazon & e-commerce sales (primary focus about 50%)• Own Amazon performance end to end, with a focus on retaining and reactivating existingand repeat customers (Subscribe & Save, reorder rates, customer lifetime value).• Manage advertising for profitability, setting and holding targets for ACoS/TACoS andcontribution margin.• Keep listings, pricing, inventory availability, and account health in good standing; set goalsfor our Amazon agency partner and hold them accountable for results.• Plan and run key retail events (Prime Day, Black Friday/Cyber Monday) with clear budgetsand post-event analysis.• Oversee the DTC website and other online channels, so they complement rather thancannibalize Amazon.• Maintain and grow existing wholesale and retail accounts.• Budgets, forecasting & financial performance• Build the annual channel budget and monthly forecasts with the Finance team.• Track P&L drivers by channel and SKU: revenue, margin, ad spend, fees, inventory carryingcosts, and write-offs.• Report monthly against plan, flag risks early, and recommend corrective action on spend,pricing and assortment.
Supply chain, import & inventory• Own demand forecasting, purchase orders, and stock planning across our third-partywarehouse and Amazon FBA.• Manage best-before-date and shelf-life risk to minimize both write-offs and stockouts.• Coordinate inbound shipments from Germany with our freight partner and customs broker,including import documentation for supplement products (e.g., tariff classification andveterinary certificates for certain ingredients). No prior customs expertise is required; youwill be trained and supported.• Set marketing priorities and budget for Amazon and DTC and direct the Sales & MarketingSupport colleague on content, listings, and promotions.• Work with shared After Sales on customer service, claims and returns, and supportregulatory and labeling compliance as needed.
QualificationsMust have:• 5+ years of hands-on Amazon experience (Seller Central and/or Vendor Central), ideally insupplements, health & wellness, beauty, or another replenishment category.• Proven track record of improving profitability on Amazon, not just top-line growth,including advertising management and repeat-purchase or subscription strategies.• Experience building and owning budgets and forecasts; confident working with detailedP&Ls in Excel.• Inventory and FBA replenishment planning experience, ideally with products that carryexpiry dates.• Self-starter who thrives in a small team and is comfortable being both strategic and hands-on.• Clear communicator, able to manage partners and agencies and work across time zones.
Nice to have:• DTC e-commerce (e.g., Shopify), including site management, promotions, and basicemail/CRM.• Knowledge of U.S. dietary supplement regulation and labeling or import and customsprocesses.• Experience working with a European brand owner or manufacturer; German language aplus.• Wholesale or specialty retail account management experience.• Familiarity with AI or analytics tools for forecasting and reporting.What success looks like in year one• Amazon customer base stabilized, with measurable improvement in repeat-purchase andsubscription metrics.• Advertising and channel spend running to an agreed profitability target.• Department tracking to budget and moving back to profitability.• Reliable forecasting and inventory planning with fewer stockouts and expiry write-offs.
Compensation & work arrangement• Base salary: $110,000–$125,000, depending on experience.• Performance bonus: Annual year-end bonus with a target of 15% of base salary, based onachievement of agreed KPIs (e.g., channel profitability, repeat-customer and subscriptionmetrics, budget attainment, inventory health).• Work arrangement: Hybrid, 3 days per week in our Chicago-area office. xzbcwsv New hires work inthe office every day for their first 1–3 weeks for onboarding and training.