Customer Support Executive

Digivance Solutions · India

WE’RE HIRING | CUSTOMER SUPPORT EXECUTIVE – CHAT & VOICE

CHAT PROCESS

• Minimum 6 months of customer support experience
• BFSI experience preferred
• Strong written communication and customer-handling skills
• Ability to resolve customer queries efficiently over chat

Blended PROCESS

• Minimum 6 months of experience in the Travel Process
• Excellent verbal communication and customer-handling skills
• Ability to manage customer queries and provide effective resolutions over calls/chat

KEY RESPONSIBILITIES

• Handle customer queries through chat and/or voice channels
• Understand customer concerns and provide accurate, timely resolutions
• Maintain high standards of customer experience and service quality
• Follow defined processes, SOPs, and compliance guidelines
• Document customer interactions accurately in the system
• Escalate complex issues to the appropriate team when required
• Meet defined quality, productivity, and customer satisfaction targets

Working: 5 Days a Week | Rotational Shifts

Week Off: Rotational

Cab Facility: Available within the hiring zone

Education: Graduation is mandatory

Interested candidates can Apply Now-