Customer support executive

About the Company

Zing HR is a leading AI-enabled, cloud-based Human Capital Management (HCM) platform that helps enterprises manage their complete employee lifecycle — from hire to retire. With a strong presence across India and global markets, Zing HR empowers organizations with scalable HR automation, payroll, compliance, performance management, and workforce analytics solutions.

About the Role

Customer Support Executive – HRMS

Experience: 2-3 Years

Location: Mumbai

Employment Type: Full-Time

Responsibilities

Provide functional support to clients on HRMS application Resolve user queries via calls, emails, and ticketing systems Assist clients with system navigation and issue resolution Coordinate with internal teams for escalations Ensure SLA adherence and client satisfaction

Qualifications

Candidates with experience in HRMS domain (Customer Support / Functional Support) OR MBA in HR (with relevant internship / 1–2 years' experience preferred)

Required Skills

Good communication skills Basic understanding of HR processes (Payroll, Attendance, Leave, PMS) Client handling experience Problem-solving mindset

Preferred Skills

Good communication skills Basic understanding of HR processes (Payroll, Attendance, Leave, PMS) Client handling experience Problem-solving mindset