Sr. social media manager

Sr. Social Media Manager

Role Summary

We are looking for a Sr. Social Media Manager / Client Delivery Manager who will own end-to-end delivery and client success for a set of clients.

At Digital Mojo, clients are managed in small, dedicated teams (called pods).

Each pod works like a mini-agency, responsible for strategy, execution, performance, and client satisfaction.

You will act as the single owner for your clients — coordinating social media, performance marketing, creatives, and execution — while ensuring quality, timelines, and results.

This is not a coordination-only role.

This is an ownership role.

What is a "Pod"? (For clarity)

A pod is a small, dedicated client team consisting of:

A Client Manager (you) Social Media Managers Performance Marketer Video/Creative support

You will lead this team and be accountable for outcomes.

Key Responsibilities1. Client Ownership & Communication

Be the single point of contact for 6–7 clients Lead weekly/monthly client calls Understand client business goals and pressure points Set expectations clearly and manage scope Handle escalations calmly and proactively

2. Strategy & Planning

Own monthly plans and priorities for each client Align social media, performance marketing, and creatives into one plan Use performance insights to guide content and campaigns Ensure all execution supports business outcomes

3. Team & Delivery Management

Manage a small delivery team assigned to your clients Allocate work clearly and avoid overlaps Ensure all deliverables are on time and high quality Maintain execution discipline and standards

4. Performance Oversight

Review and understand key performance metrics (CPL, ROAS, CTR, conversions) Work closely with performance marketers to course-correct Ensure performance reports are accurate and meaningful

(You are not required to run ads, but must understand performance well.)

5. Quality Control & Accountability

Final responsibility for calendars, creatives, messaging, and reports Ensure there are no surprises for clients Track deadlines, deliverables, and service levels

6. Commercial & Retention Responsibility

Own client retention and satisfaction Identify upsell or growth opportunities Protect margins by controlling scope creep Understand capacity and workload limits

Key Success Metrics

Client retention Client satisfaction On-time delivery Performance stability/improvement Low escalation rate Strong internal coordination

Required Experience & Skills

4–7 years experience in a digital marketing / agency environment Experience managing multiple clients simultaneously Strong understanding of: Performance marketing fundamentals Social media execution Creative workflows Excellent communication and presentation skills Strong planning and prioritization ability Calm under pressure, solution-oriented mindset

What This Role Is NOT?

Not a task tracker Not a coordinator-only role Not a junior AM role Not a performance-only role

This role is about ownership, judgment, and accountability.

Why Join Digital Mojo?

Clear ownership and authority Structured team model (no chaos) High-value clients (real estate & growth brands) Performance-driven culture Clear growth path into Group Account Manager / Delivery Head roles