Supervisor

Job Title: Supervisor – Wellness Outlet

Location: 5* Hotel, Delhi

About the Role

We are seeking a confident, outgoing, and sales-oriented Supervisor to represent our wellness outlet inside a 5* Hotel in Delhi. This is a guest-facing role designed for individuals who enjoy meeting people, starting conversations, and converting interactions into revenue. The role combines hospitality, relationship-building, and direct sales in a premium hotel environment.

Key Responsibilities

Guest Engagement & Sales

Proactively approach and greet guests in the lobby with confidence and warmth Introduce guests to our wellness services, express therapies, and special offers Generate sales by converting walk-in guests through persuasive communication and relationship-building Upsell and cross-sell services based on guest needs, time availability, and preferences Maintain a strong presence in the lounge to maximize visibility and walk-in conversions

Revenue Generation & Promotions

Consistently work towards daily and monthly sales targets Support cross-promotions with other outlets of the hotel to drive additional footfall Assist in executing in-lounge promotions, offers, and campaigns Capture guest interest efficiently

Guest Experience & Brand Representation

Deliver a warm, premium, and professional guest experience at all times Act as the first point of contact and brand ambassador for the wellness outlet Address basic guest queries and escalate concerns to the Outlet Manager when required Ensure the outlet ambience, hygiene, and presentation meet high service standards

Operational Support

Coordinate with therapists to ensure smooth guest flow Support appointment scheduling and service readiness Follow SOPs related to service standards, hygiene, and airport compliance

Desired Profile

Strong people skills with confidence in initiating conversations with strangers Sales-driven mindset; experience in credit card sales, club memberships, retail sales, hospitality sales, beauty or wellness services is highly preferred Comfortable approaching guests and actively promoting services Excellent communication skills in English; additional languages are a plus Well-groomed, presentable, and professional demeanor Responsible, disciplined, and dependable

Work Environment & Flexibility

Willingness to work flexible shifts Ability to perform in a fast-paced hotel environment

Compensation

Fixed salary plus very attractive performance-linked incentives High earning potential for strong sales performers

Preferred Criteria

Prior experience in hospitality, lounges, airports, luxury retail, wellness, beauty, or service-oriented sales Non-smokers preferred

Interested candidates can forward your resume's on hr3@ or Whats App on