Associate Team Lead

Policybazaar.com · India

Key Responsibilities

• Provide process guidance and floor support to Customer Support teams
• Coach and mentor team members to improve productivity and quality
• Monitor team performance and identify improvement opportunities
• Prepare and maintain MIS reports and performance dashboards
• Analyze operational metrics and recommend process improvements
• Coordinate with Operations, Training, and Quality teams to drive business goals

Mandatory Requirements

✔️ Minimum 3+ years of relevant experience

✔️ Customer Support Team Handling Experience is Mandatory

✔️ Hands-on experience managing Attrition, Shrinkage, Productivity, and Team Performance

✔️ Strong knowledge of Advanced Excel (Pivot Tables, XLOOKUP/VLOOKUP, INDEX-MATCH, MIS Reporting)

✔️ Excellent analytical, communication, and stakeholder management skills

✔️ Regional Language is Mandatory (Kannada for Bengaluru | Tamil for Chennai)

✔️ Graduation Mandatory

Interested candidates can share their updated CV at:

rakshashukla@policybazaar.com

Contact: Raksha Shukla | 8962509811