Key account manager (chennai; bangalore)

A Factory Automation Company · Chennai, India

Responsibilities:

The Key Account Manager (KAM) is responsible for managing and growing strategic enterprise accounts, building long-term relationships, and driving revenue growth. This role involves deep engagement with client leadership, understanding business needs, and delivering value through tailored solutions.

Key Responsibilities

1. Account Management & Relationship Building Own and manage a portfolio of strategic/key enterprise accounts Build strong relationships with CXOs, decision-makers, and influencers Act as the primary point of contact for all client interactions Drive customer satisfaction and retention

2. Revenue Growth & Business Development Achieve revenue, margin, and growth targets Identify opportunities for: Upselling Cross-selling New business within existing accounts Develop and execute account growth strategies

3. Strategic Account Planning Create account plans including: Business objectives Stakeholder mapping Opportunity pipeline Align internal teams to deliver on account strategy

4. Solution Selling Understand customer pain points and business challenges Position company offerings as value-driven solutions Lead proposals, negotiations, and deal closures

5. Cross-Functional Coordination Collaborate with: Pre-sales Delivery / operations Product / engineering Ensure smooth project execution and delivery

6. Customer Success & Retention Ensure successful onboarding and adoption Monitor customer health and satisfaction (CSAT/NPS) Handle escalations and ensure timely resolution

7. Governance & Reporting Conduct regular business reviews Track: Pipeline Revenue forecasts Account performance metrics Maintain accurate CRM records

Key Skills & Competencies Strong enterprise sales & account management experience Excellent stakeholder management & communication skills Proven ability to close large deals Strategic thinking and problem-solving Negotiation and commercial acumen Ability to manage complex, multi-location accounts

Experience & Qualifications 5 –12 years of experience in: Key account management / enterprise sales Experience in B2 B / Saa S / manufacturing / technology solutions preferred MBA or equivalent (preferred but not mandatory)

KPIs / Success Metrics Revenue growth from key accounts Account retention rate Pipeline coverage (e.g., 3–4 X) Customer satisfaction (CSAT/NPS) Deal closure rate

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