Operations Team Lead

Nexo · Maharashtra, India

On behalf of a Client, we are hiring an experienced Operations Delivery Lead for a Global Capability Centre (GCC) based in Pune.

About the Client: A leading Media Analytics organization serving Fortune 500 companies, trade associations, and government agencies, combining technology + human analysis to deliver high-quality data, analytics, and actionable communication insights.

Role & Requirement Details overview

Experience: 12+ years overall

Leadership Experience: 5+ years in Team Management & People Leadership

Location: Pune

Global Exposure: US & Europe

Domain: Investment Banking - MANDATORY

Team Size: 10-15 Media Analysts

Key Skills

Operations & Process Management

Team Leadership & People Management

Client & Stakeholder Management

Process Excellence & Continuous Improvement

Performance Management & Governance

Quality & Process Audits

Root Cause Analysis (RCA) & Remediation

Client Escalation Management

Workload Planning & Performance Tracking

Account Transition & Service Delivery

Global Stakeholder Management

Analytical & Problem-Solving Skills

Excellent Written & Verbal English Communication

Mandatory: Candidates must have relevant Investment Banking domain experience along with strong operations delivery and team management experience.

We thank all candidates for their interest. Please read role and candidate requirements carefully, before applying. Shortlisted candidates will hear from us within a week.