Vice President

Knack RCM · Punjab, India

Job Summary

The Vice President - Revenue Cycle Management (RCM) is a senior leadership role responsible for overseeing end-to-end revenue cycle operations, driving financial performance, ensuring compliance, and enhancing client satisfaction. The role focuses on optimizing processes, maximizing revenue realization, and building scalable, high-performing RCM operations.

Location: Mohali and Jaipur

Key Responsibilities

Strategic Leadership

• Define and execute RCM strategy aligned with organizational goals
• Drive revenue growth, operational efficiency, and scalability
• Partner with executive leadership on long-term growth initiatives
• Lead transformation initiatives including automation and digital adoption

Operations Management

• Oversee end-to-end RCM lifecycle including:
• Patient/Client onboarding, eligibility & authorization
• Charge capture, coding (CPT, ICD-10, HCPCS where applicable)
• Claim submission & clearinghouse management
• Payment posting and reconciliation
• Accounts Receivable (AR) follow-ups and collections
• Denial management, appeals, and write-offs
• Establish and maintain productivity, quality, and TAT standards

Financial Management

• Drive revenue realization, collections, and cash flow improvement
• Reduce AR days and minimize denials and revenue leakage
• Track and improve key financial metrics and KPIs
• Manage budgets, cost optimization, and profitability

Compliance & Quality Assurance

• Ensure adherence to industry regulations (CMS, HIPAA, payer guidelines)
• Maintain audit readiness and compliance standards
• Implement quality assurance frameworks and continuous improvement initiatives
• Lead internal audits and corrective action plans

Client & Stakeholder Management

• Build and maintain strong relationships with clients and stakeholders
• Handle escalations, governance calls, and performance reviews (QBRs)
• Support new client onboarding, transitions, and expansions
• Drive high client satisfaction and retention

People Leadership

• Lead large RCM teams comprising Managers, AVPs, and Directors
• Build leadership pipeline and succession planning
• Drive performance management, training, and employee engagement
• Enable a high-performance and accountability-driven culture

Key Skills & Competencies

• Strong leadership and people management skills
• Deep understanding of RCM processes and healthcare billing workflows
• Strategic thinking and business acumen
• Excellent analytical and problem-solving abilities
• Strong communication and stakeholder management skills
• Experience in automation, process improvement, and transformation initiatives

Qualifications

• Bachelor's degree (mandatory)
• MBA / Healthcare Management preferred
• Industry certifications (AAPC, AHIMA, Lean Six Sigma, etc.) are a plus

Experience

• 15-20+ years of experience in Revenue Cycle Management
• Proven track record in senior leadership roles (Director / AVP / VP)
• Experience managing large teams and multi-client operations
• Exposure to healthcare billing and reimbursement processes