Guest Services
Progressions salon spa store · Rockville, Maryland, United States
FULL TIMEpermanent
Job Description
Job Title: Guest Services Representative
Increase your chances of an interview by reading the following overview of this role before making an application.
Department: Guest Experience / Front of HousePosition Type: Customer Service & SalesEmployment Status: Full-Time and Part-Time Opportunities AvailableCompensation: Starting at $16.50/hour + benefitsPosition OverviewThe Guest Services Representative is the cornerstone of the salon experience—serving as both the first impression and the final touchpoint for every guest. This role blends elevated hospitality, sales excellence, and operational precision in a fast-paced luxury environment. The ideal candidate is polished, fashion-forward, composed under pressure, and deeply committed to delivering an exceptional guest journey.Key ResponsibilitiesDeliver a warm, professional, and elevated welcome to all guests; manage seamless check-in and check-out experiencesAnswer phones with confidence and poise; schedule, confirm, and optimize appointmentsSell and manage time on the book to support service provider productivity and business performanceConsistently meet or exceed monthly sales goals, including retail and service recommendationsMaintain expert-level knowledge of all services, product lines, and current promotionsAct as a liaison between guests and service providers, ensuring clear communication and flawless executionAnticipate the needs of both clients and service providers, resolving issues in real time with discretion and professionalismEnsure all required waivers and guest documentation are completed accuratelyRemain calm, solution-oriented, and gracious during high-volume or high-pressure situationsSupport daily salon operations and perform additional duties as neededQualifications & AttributesPrevious experience in luxury hospitality, customer service, or sales preferredStrong sales acumen with a guest-first mindsetExceptional communication, organization, and multitasking skillsAbility to think quickly and solve problems with confidence and graceProfessional, polished appearance; fashion-forward and brand-alignedTech-comfortable with booking systems, phones, and basic computer applicationsTeam-oriented, reliable, and detail-drivenWhy You’ll Love Working With UsWe offer a supportive, growth-oriented environment where guest experience and team culture are equally valued. xzbcwsv Benefits Include:Dental InsuranceFlexible Spending Plan (Flex)Life InsuranceShort-Term & Long-Term DisabilityPaid Time Off (PTO)401(k) Retirement PlanRetail Product SavingsService SavingsIf you take pride in creating unforgettable experiences, thrive in a luxury setting, and understand the power of both first and last impressions, we invite you to apply and become part of our Guest Services team.
Increase your chances of an interview by reading the following overview of this role before making an application.
Department: Guest Experience / Front of HousePosition Type: Customer Service & SalesEmployment Status: Full-Time and Part-Time Opportunities AvailableCompensation: Starting at $16.50/hour + benefitsPosition OverviewThe Guest Services Representative is the cornerstone of the salon experience—serving as both the first impression and the final touchpoint for every guest. This role blends elevated hospitality, sales excellence, and operational precision in a fast-paced luxury environment. The ideal candidate is polished, fashion-forward, composed under pressure, and deeply committed to delivering an exceptional guest journey.Key ResponsibilitiesDeliver a warm, professional, and elevated welcome to all guests; manage seamless check-in and check-out experiencesAnswer phones with confidence and poise; schedule, confirm, and optimize appointmentsSell and manage time on the book to support service provider productivity and business performanceConsistently meet or exceed monthly sales goals, including retail and service recommendationsMaintain expert-level knowledge of all services, product lines, and current promotionsAct as a liaison between guests and service providers, ensuring clear communication and flawless executionAnticipate the needs of both clients and service providers, resolving issues in real time with discretion and professionalismEnsure all required waivers and guest documentation are completed accuratelyRemain calm, solution-oriented, and gracious during high-volume or high-pressure situationsSupport daily salon operations and perform additional duties as neededQualifications & AttributesPrevious experience in luxury hospitality, customer service, or sales preferredStrong sales acumen with a guest-first mindsetExceptional communication, organization, and multitasking skillsAbility to think quickly and solve problems with confidence and graceProfessional, polished appearance; fashion-forward and brand-alignedTech-comfortable with booking systems, phones, and basic computer applicationsTeam-oriented, reliable, and detail-drivenWhy You’ll Love Working With UsWe offer a supportive, growth-oriented environment where guest experience and team culture are equally valued. xzbcwsv Benefits Include:Dental InsuranceFlexible Spending Plan (Flex)Life InsuranceShort-Term & Long-Term DisabilityPaid Time Off (PTO)401(k) Retirement PlanRetail Product SavingsService SavingsIf you take pride in creating unforgettable experiences, thrive in a luxury setting, and understand the power of both first and last impressions, we invite you to apply and become part of our Guest Services team.
Details
| Company | Progressions salon spa store |
| Location | Rockville, Maryland, United States |
| Type | FULL TIME |
| Niche | general |
| Experience | permanent |