Recruiting Account Manager

Recruiting Account Manager (Hybrid)Drive Results. Build Relationships. Make an Impact.

Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.
MAU is seeking an Account Manager to serve as the critical link between our customer, onsite workforce, and internal teams. This role is ideal for someone who combines strong relationship management skills with operational excellence, thrives on ownership and follow-through, and is committed to delivering an exceptional experience for both customers and associates.
As the face of MAU onsite, you'll build trusted customer relationships, support workforce operations, drive recruiting and retention efforts, and ensure service levels consistently exceed expectations.
What You'll DoCustomer & Account ManagementServe as the primary onsite point of contact for customer leadership and operations teamsBuild strong, consultative relationships with customers and proactively address workforce needsRegularly review staffing requirements, workforce performance, and operational priorities with customer stakeholdersResolve issues quickly and professionally while ensuring a high level of customer satisfactionCommunicate effectively across all levels of the organization and maintain consistent follow-through on commitments
Associate Engagement & Workforce ManagementRecruit, interview, hire, onboard, and support associates to meet customer staffing demandsCreate an engaging and positive employee experience from recruiting through assignment completionAct as a trusted resource and advocate for associates while maintaining accountability and complianceConduct associate check-ins, facilitate team meetings, and support employee retention initiativesNotify employees regarding assignment changes, completions, and employment-related matters
Operations, Safety & ComplianceManage attendance tracking, payroll verification, employee documentation, and timekeeping processesAdminister company policies, performance counseling, investigations, and corrective actionsConduct incident investigations and ensure timely reporting of workplace accidents and safety concernsPerform safety audits and promote a culture of accountability and complianceSupport unemployment hearings, workers' compensation activities, and HR-related processes as needed
Continuous ImprovementIdentify opportunities to improve processes, increase efficiency, and enhance service deliveryPartner with leadership to implement solutions that improve workforce performance and customer satisfactionMaintain a strong sense of urgency while managing multiple priorities in a dynamic environment
What Makes Someone Successful in This RoleWe're looking for someone who: Is an exceptional communicator and relationship builder Takes ownership and follows through on commitments Enjoys working with people and building strong partnerships Brings energy, professionalism, and a customer-first mindset Is highly organized and able to balance multiple priorities Thrives in a fast-paced, ever-changing environment Is driven by results and motivated to make an impact Leads with accountability, integrity, and professionalism
QualificationsRequiredBachelor's degree and 2+ years of Human Resources, Staffing, Recruiting, or related experience; ORHigh school diploma/GED and 4-5+ years of Human Resources, Staffing, Recruiting, or related experienceExperience with Microsoft Office SuiteExperience managing customer, client, or stakeholder relationshipsStrong verbal and written communication skills
PreferredStaffing, recruiting, or HR experience in a manufacturing environmentHR Certification (PHR or SHRM-CP)Experience with Applicant Tracking Systems (ATS)Lean Green Belt certificationRoot cause analysis experienceStaffing industry, manufacturing, HR, or production leadership experience
Why This Role?This is more than an administrative staffing position. It's an opportunity to become a trusted partner to customers, positively impact employees' careers, and play a critical role in the success of onsite operations. If you're passionate about people, committed to delivering results, and motivated by building lasting relationships, this role offers a rewarding path for growth and advancement.
Career Growth OpportunitiesSenior Staffing SpecialistOperations SupervisorSite ManagerOperations ManagerOther Corporate Support Functions
Work Environment or Working ConditionsThe working conditions and environments are created by our customers’ facilities both in administrative areas and manufacturing environments. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Customer sites sometimes include process manufacturing equipment and heavy power industrial vehicles. Environments may vary from non-temperature-controlled environments to GMP clean room required.
Physical DemandsThis position may require the following to be performed with or without reasonable accommodation.Ability to lift 5-20 lbs on occasionAbility to stand/walk for up to 12 hoursAbility to climb stairs multiple times a dayAbility to sit for up to 8 hours
TravelThis position requires up to 5%-10% travel.
EEO StatementMAU is an Equal Opportunity Employer. Minorities, women, protected Veterans, and individuals with disabilities are encouraged to apply. xzbcwsv
Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.