Contact Center Engineer / Analyst – Amazon Connect- Only W2
CloudIngest · Monroe, New York, United States
FULL TIMEpermanent
Job Description
Work Authorization: GC, GC EAD / H4 EAD / L2S / J2 EAD / TN / E3, USC (Any Visa Except H1B and OPT)
Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.
Below is the Job SummaryJob Role/Title: - Contact Center Engineer / Analyst – Amazon ConnectContract- 24Months Location: Orange, Connecticut (Primarily Onsite)
Job Description:We are seeking an experienced Contact Center Engineer/Analyst with expertise in Amazon Connect, CCaaS, and AWS integrations to support contact center transformation and ongoing operations.Key Responsibilities:Configure, maintain, and enhance Amazon Connect.Troubleshoot contact center issues and provide production support.Gather and document business and technical requirements.Support AWS and enterprise application integrations.Coordinate testing, deployment, and platform enhancements.Monitor platform performance and recommend improvements.Collaborate with business and IT teams to ensure service quality. xzbcwsv Required Skills:Amazon Connect / CCaaSContact Center Operations and SupportAWS and Integration ExperiencePreferred Skills:Utilities Industry ExperienceSalesforceConversational AI / IVREducation: Bachelor's degree in computer science, Engineering, Information Systems, or a related field.
Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.
Below is the Job SummaryJob Role/Title: - Contact Center Engineer / Analyst – Amazon ConnectContract- 24Months Location: Orange, Connecticut (Primarily Onsite)
Job Description:We are seeking an experienced Contact Center Engineer/Analyst with expertise in Amazon Connect, CCaaS, and AWS integrations to support contact center transformation and ongoing operations.Key Responsibilities:Configure, maintain, and enhance Amazon Connect.Troubleshoot contact center issues and provide production support.Gather and document business and technical requirements.Support AWS and enterprise application integrations.Coordinate testing, deployment, and platform enhancements.Monitor platform performance and recommend improvements.Collaborate with business and IT teams to ensure service quality. xzbcwsv Required Skills:Amazon Connect / CCaaSContact Center Operations and SupportAWS and Integration ExperiencePreferred Skills:Utilities Industry ExperienceSalesforceConversational AI / IVREducation: Bachelor's degree in computer science, Engineering, Information Systems, or a related field.
Details
| Company | CloudIngest |
| Location | Monroe, New York, United States |
| Type | FULL TIME |
| Niche | tech |
| Experience | permanent |