Front Desk Receptionist

HealthFitness · United States

HealthFitness, a Trustmark company, is a proven leader in providing fitness solutions that engage and connect people both on-site and online, to create a strong community of health. Our work focuses on creating meaningful connections with each of our participants to help them move forward. We foster each individuals journey by creating communities of health within the organizations we serve so that everyone is supported. As an employee of HealthFitness you will enjoy a variety of health and financial benefits and receive competitive pay. We provide personal and professional support, training and development and flexible employment opportunities.

About the role

Be the face of Whole Health and make every member feel welcome!

The Walton Family Whole Health & Fitness Center , managed by HealthFitness, is looking for a Full-Time Front Desk Receptionist to join our team in Bentonville, AR . In this role, you'll create a warm first impression for members, guests, and stakeholders while delivering exceptional customer service and helping ensure a seamless experience every day.

Schedule: Monday-Friday, 1:30pm-10:15pm (40 hours/week)
No weekends!

If you enjoy connecting with people, providing outstanding service, and being part of a purpose-driven wellness community, we'd love to hear from you!

Key Accountabilities:

• Greet, engage with, and be attentive to members and guests, practicing a positive, hospitality focused mindset.
• Be knowledgeable and able to provide accurate program, services, and membership information as well as answer questions regarding all offerings.
• Support marketing/promotional campaigns to drive awareness and interest among the Walmart/Sam's Club associate community.
• Assist with all front desk administrative duties, membership enrollment processes, check-in/check-out procedures, and tracking or record keeping.
• Demonstrate proficiency in navigating a member management system (ClubAutomation) including identifying and troubleshooting account errors.
• Efficiently respond to client and participant requests, comments, or concerns in a friendly and helpful manner and bring issues to timely and appropriate resolution.
• Maintain an up-to-date, specific knowledge on participant and facility policies as appropriate, including Emergency Action Responses. Be able to recognize and respond to Educate participants on policies and procedures.
• Maintain effective relationships with department teams and participate in internal programs and special events including regular staff meetings and trainings.
• Opening and/or closing duties.
• Other duties as needed/assigned.

Minimum Requirements:

• 18 years of age or have earned a High School Diploma or GED.
• 1 year of verifiable experience in a Customer Service or Hospitality role.
• Adult/Pediatric CPR, First Aid, and AED certification through the Red Cross, the American Heart Association, or American Safety & Health Institute required.
• Must be able to stand up to 80% of the time during a shift.
• Computer proficiency in MS Office including Word, Excel, and Outlook; and working knowledge of the member management system, databases, and tools.

Brand: HealthFitness

Come join HealthFitness! Join a team that will not only utilize your current skills but will enhance them as well. We offer a comprehensive benefit package that includes Medical/Dental/Vision plans including HSA, PPO and FSA options, retirement/401(k) with employer matching program, fitness and wellness programs incentivized with medical plan discounts, certification reimbursement program, tuition reimbursement, paid new parent leave, paid Holidays and PTO (starting at 3 weeks for full-time associates), volunteer paid time off and much more.

HealthFitness is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business. W e are an equal opportunity employer, including disability and protected veteran status.