Switchboard Operator

Choctaw Nation of Oklahoma · United States

Full-time| M-F, 8am-4:30pm| $15-$18 per hour based on experience| Weekly earned wage access is an option for this position. Job Purpose or Objective(s): The Switchboard Operator streamlines communications and provides exceptional customer service to all patients, employees, and customers of Choctaw Nation Health Care. You will report to the Manager. Primary Tasks:

• Answer and screen all calls promptly and professionally; transfer to proper department, take detailed messages and distribute using several electronic systems.
• Review RPMS for existing patient charts and ensure patient information is correct; establish temporary charts for new patients.
• Access patient charts in the EHR to answer questions and assist with medication refills, lab orders, consults, messages, and other accessible information.
• Complete pre-registration, reminder calls, and rescheduling appointments for assigned providers.
• Monitor requests on the MyCNHSA app and schedules appointments or forward requests for further information.
• Assist patients and guests with questions pertaining to, hours of operation, directions to the clinic, walk-in hours, and services offered.
• Announce emergency codes on overhead page system.
• Ensure patient’s right to privacy and confidentiality are maintained in accordance with Choctaw Nation Health Services Privacy and Security Code regulations.
• Other responsibilities as may be assigned.

• Computer knowledge with typing accuracy at 35wpm
• Knowledge of HIPAA