Orders team member

Position Purpose

Managing customer orders and customer enquiries while highly driving efficiency and accuracy

.
This position is responsible fo

r... Timely and accurate entry of Orders into SAP to ensure customer satisfact ion Support customer order queries across all ordering method types (phone, email, web portal and E DI)Meet set KPIs ensuring all performance targets are achie ved Identify and help drive business opportunities to improve efficiency and service with our customers, internal business and stakehold ers Attending to Inbound calls and emails in a prompt and professional man

ner
Key Accountabili

ties Support strategies, processes, systems use, procedures and schedules to enhance customer service capability whilst ensuring costs stay within budgeting restr aints Follow directive of Orders Team L eader Complete all tasks and duties as reasonably requested by your Team L eader Ensure systems and processes serve the best interests of Lactalis and our customers through minimizing waste and finished good write offs whilst enhancing customer se rvice Help develop and implement customer service metrics that assist in managing perfor mance Actively seek out opportunities to enhance customer service, logistics and distribution capability through various means and initia tives Contribute to support and drive set logistics and distribution proce dures Instil a mind-set of continuous improvement individually as well as a

team
Health, Safety and Environment (HSE)

Accountabilities Promote and participate in the Safety Management System and develop a proacti ve safety culture. Be a role model for working safely and promoting a safe wo rking environment. Adhere to safe work procedures and systems in consultation with elected OH& S Representatives and team members. Proactively contribute to the identification and resolution of workplace hazards. Work sa fely at all times. Comply with all relevant environmental legisla tive requirements. Actively contribute to reducing waste, conserving water and energy and other sustainab ility initiatives. Comply with environmental m anagement systems. Actively participate in understanding your environmental

responsibilities.
Leadership Accountabilities (applicable for all positions w

ith direct reports) Set clear expectations and lead by example. Deliver on your commitments and st rive for excellence. Give timely and meaningful feedback that is us eful and respectful. Adopt a positive approach and appropriately recognise effort and results. Communicate openly and honestly, sharing inform ation and knowledge. Take personal responsibility for the performance and ou tcomes of your team. Drive supportive accountability and

engage your people.
Values

and Core Competencies
Our culture is underpinned by a set of common values, which set the standard for employee behaviour. They should be translated into every aspect of work from relationships with customers and colleagues, to the way employees conduct themse

lves o

n a daily basis.

Values Core Com

petencie

s Key Behavi ours Ambition Performanc e Continuous Improv ement People Development Set high goals a nd drive for performance Seek all opportunities fo r continuous improvement Identify areas for devel

oping ones

elf and others Engage ment Loya lty Accountabilit y Tenacity Entrepreneurship Support positive ly and protect the company Account for his/her own activities and acce pt responsibility for them Overcome obstacles Demonstrate a

n entrepreneuri

al mind-se t With Simpl icity Pragmati sm Transparency Accessibility Work in a practical and effectiv e manner (with common sense)Act and communicate w ith clarity and transparency Ensure relationships are based on accessib

ility, modesty and p

roximity
Minimum

Requirements
Formal E

duc

ation and Statutory Re

quirements

Nil Essential Skills and Knowledge Minimum of 3 years within Customer Service / Orders role in an FMCG environment Computer Savvy – Great skills in Excel, Outlook, Word with knowledge of SAP & Salesforce preferable as well as able to quickly grasp the use of different systems, manage infrastructure and system challenges Professional and friendly manner with strong verbal and written interpersonal skills, to help build effective relationships and processes with our customers, colleague s, higher management and stakeholders Display excellent negotiation skills with ability to achieve mutual and acceptable sol utions to complex problems that arise Ability to manage high pressure situations, manage and resolve issues while keeping calm in a level headed manner Able to remain open minded to ideas, adapt quickly and respond well in a rapidly changing environment as well as able to encourage change and motivate others to respond positively Advanced attention to detail, time management, accuracy, precision, mu lti-tasking and prioritisation skills Able to work well in a team environment with a can do, happy to help attit ude while supporting other colleagues Dedicated to Lactalis as well as highly focused on continual improv ement both individually and as a team Communicate openly and honest ly, sharing information and knowledge