Servicenow grc principal program manager

Product Manager / Solution Designer – Service Now GRC / IRM
Job Title
Product Manager / Solution Designer – Service Now GRC / IRMExperience
10–16 Years
Location
Hyderabad (Hybrid)
Job Summary
We are looking for an experienced Service Now GRC / IRM Product Manager & Solution Designer with strong expertise in Integrated Risk Management (IRM), Business Continuity Management (BCM), Third-Party Risk Management (TPRM), and Business Analysis capabilities.
The ideal candidate will lead enterprise governance, risk, and compliance transformation initiatives using the Service Now platform. The role involves solution architecture, product strategy, stakeholder management, requirement analysis, and implementation governance for enterprise-wide GRC/IRM programs. The candidate should possess strong expertise in Service Now IRM/GRC modules, enterprise risk frameworks, compliance management, and business process analysis while collaborating with business, security, audit, compliance, and technology teams.
Key Responsibilities
Lead architecture, design, and implementation of Service Now GRC / IRM solutions across enterprise environments.
Define product vision, roadmap, and strategic direction for Service Now IRM capabilities.
Design and implement solutions for:
Integrated Risk Management (IRM)
Business Continuity Management (BCM)
Third-Party Risk Management (TPRM)Policy & Compliance Management
Audit Management
Risk & Control Frameworks
Conduct business analysis, requirement gathering, process assessment, and stakeholder workshops
Translate business and compliance requirements into scalable Service Now solutions. Drive enterprise governance and standardization for risk and compliance processes
Collaborate with security, audit, legal, vendor management, and business teams
Define governance models, workflows, KPIs, reporting, and operational dashboards
Provide consulting and thought leadership on risk management, resilience, and regulatory compliance
Ensure successful solution delivery through coordination with development and implementation teams
Support solution estimation, architecture reviews, and proposal creation
Required Skills & Qualificatio
ns Mandatory Skil
ls10–16 years of overall IT experienc
e. Strong expertise in Service Now GRC / IRM solution design and implementatio
n. Hands-on experience wit
h: I
RMB
CMTPRMPolicy & Complian
ce Risk Manageme
nt
Strong understanding of governance, risk, and compliance framewor
ks. Experience in business analysis, requirement gathering, and stakeholder management. Knowledge of enterprise risk management and regulatory compliance standar
ds. Experience in creating solution architecture and product roadma
ps. Excellent communication, presentation, and documentation skil
ls.
Preferred Qualificat
ions Service Now CIS-IRM Certifica
tion Service Now CSA Certifica
tion ITIL Certification Risk or Compliance certifications such
as:
CISAC
RISCISO 27001 C
OBIT
Experience in Agile / Scrum methodol
ogies Exposure to cybersecurity and operational resilience pro
grams
Soft
Skills Strong leadership and ownership m
indset Excellent analytical and problem-solving abi
lities Ability to engage with senior business and technology stakeholders Strong collaboration and communication
skills Strategic thinking with execution
focus