Property Intervention Officer

Gateway Housing has been supporting communities to thrive since 1926. We are an ambitious London based housing association with over 3,000 homes in the heart of London's East End. We provide social rented homes, shared ownership, and sheltered housing. We develop new homes too and run our own in-house maintenance service, Gateway Homeworks. Our vision is that People will want to live in a Gateway home and People will want to work at Gateway.

Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.
You will be joining the organisation at an exciting time and be a key member of a dynamic team that wants to deliver great landlord services and strengthen our links to the local community.

Our values

Our values add up to P.A.C.E . Passionate, Accountable, Connected, Excellence. As a community housing association based in the East End for 100 years, we're proud of the work we do to address the housing crisis through building and managing great homes.
We are seeking an experienced Property Intervention Officer to coordinate all aspects of managing disrepair cases including responses to letters, appointing legal services, scheduling surveyor attendances/managing their diaries and commissioning of works . In this pivotal role, you will lead and coordinate GHA's Alternative Dispute Resolution function, providing a clear and constructive pathway for resolving resident concerns before escalation . You will be organised, detail focused, able to work independently, using sound judgement to progress cases, resolve issues and know when to escalate in a busy repairs and maintenance service.
Your accountabilities will include but not be limited to:
Communicate regularly with residents about upcoming works, timescales, and potential impacts
Coordinating repairs with surveyors, 3rd party consultants and delivery partners on investigation, remediation and response to cases (disrepair and Awaab's Law)
Maintaining robust records of visits and inspection findings on GHA operating systems providing review and recommendations for senior management on areas that need further improvements or actions
Effective management of disrepair and Awaab's law budgets, minimising avoidable costs, and increase value for money in the management of the function.
Coordinate GHA's response to Awaab's Law, ensuring that residents receive clear, timely updates and are kept informed throughout the process.
Support the Asset Team with the management and lessons learnt from stage 2 complaints and complex cases
Experience and Skills
Experience/Knowledge of managing complex legal or disrepair casework including preparing and updating case files for internal and external use
Excellent knowledge of relevant legislation, including Awaab's Law, building regulation, standards and health and safety at work requirements.
Strong Stakeholder management and communication skills
Analytical and logical skills with excellent problem solving
Ability to manage conflict and handle challenging situations
Please refer to the attached job profile for more details.
If you have the confidence and enthusiasm to work in a challenging but supportive working environment, we would like to hear from you.
Our benefits package includes:
Annual Leave: starting at 28 days, plus Bank Holidays
Subsidised Health and Fitness Membership
Simply Health - help towards the costs of dentist, optician, and private medical appointments
Employee Assistance Programme - including free legal, financial and counselling advice
Buy and sell annual leave
Pension - up to 10% employer contribution.
Please note only shortlisted candidates will be contacted. xrexnqw
CLOSING DATE: Thursday 22nd October 2026
INTERVIEWS: TBC
Please note that on some occasions where we have received sufficient applications, we will close the vacancy earlier than the closing date advertised.
GATEWAY is an equal opportunities employer and welcomes applications from all sections of the community