Claims Specialist

Expeditors · United States

Company Description Global logistics organizations with a core focus on providing exception customer service.

• 250+ locations worldwide
• Fortune 500
• Globally unified systems

• Claim set up and initial claim investigation
• Accurately input required data fields
• Save required documents into Expeditors documentation system. Documents should include proof of transit, proof of value, proof of loss, proof of resolution, and all customer, claimant, and insurance provider correspondence
• Professionally communicate with Expeditors global network and Service Providers to investigate claims for loss or damage.
• Use logical reasoning and investigative skills to identify who was responsible for claims for loss or damage

• Professionally, and timely file claims with responsible service providers.
• Escalating claims to appropriate parties that do not receive timely response or correct resolution
• Accurately inputting data and saving documents regarding carrier resolution
• Professionally and timely communicate claim resolution to the customer. Resolve claims within contractual obligations with our customers.
• Professionally and accurately collect payment details from customer
• Professionally and accurately submit payment to accounting for verification
• Ensure the timely payment to customers

• Always act with integrity, making decisions that are correct based on the facts
• Provide proactive customer support
• Exhibit friendly and professional correspondence with both internal and external customers
• Maintain complete and accurate electronic files, including documentation of correspondence within company guidelines
• Constantly making an effort to build and foster relationships with our clients
• Contribute to team meetings and discussions

• Communication skills including written, phone and presentation;
• Must be proficient in Excel, PowerPoint and Word;
• Strong problem solving, organizational and analytical skills;
• Ability to work productively both individually and in a team environment;
• Strong and consistent documenting skills;
• Attention to detail, pro-active, tenacious;
• Ability to execute consistent follow-up on action items;
• Ability to manage multiple tasks and projects;
• Ability to document business process flows;
• Interpersonal skills to foster collaboration among team members and customer;
• Pro-active and strong organization and time management skills.

• Paid Vacation
• Paid medical leave
• Medical and Dental insurance and minimal cost to employee
• 401 (k)
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Career and Growth Opportunities