Customer Support Specialist

Industry: Banking / Financial Services Role Overview: We are looking for enthusiastic and customer-focused individuals to join our support team. The role involves handling customer queries, providing timely assistance, and ensuring a positive service experience across all communication channels. Key Responsibilities: Respond to customer inquiries via phone, email, or chat. Resolve issues efficiently while maintaining high service standards. Update customer records and escalate complex cases when required. Collaborate with internal teams to ensure smooth customer interactions. Maintain professionalism and empathy in all communications. Required Skills: Excellent verbal and written communication skills. Strong problem-solving and interpersonal abilities. Basic computer proficiency (MS Office, CRM tools). Ability to work in a fast-paced environment. Qualification: Graduate in any discipline. Freshers or candidates with up to 1 year of experience in customer service preferred.