Customer Success Executive

upGrad Job Title: Learner Success Mentor Location: Mumbai Marol Employment Type: Full Time Job Description We are looking for a dedicated and student-focused Learner Success Mentor to support and guide our learners throughout their program journey. The ideal candidate will have a passion for mentorship, excellent communication skills, and a strong sense of ownership to help learners stay on track and successfully complete their programs. Key Responsibilities ● Resolve day-to-day learner queries and ensure timely closures in line with defined SLAs ● Actively mentor learners by providing motivation, academic guidance, and goal-setting support ● Communicate weekly milestones to learners through email, WhatsApp, or phone calls ● Regularly review learner engagement data and update mentorship strategies accordingly ● Manage multiple learners efficiently and support them in identifying their key strengths and areas of growth Skills Required ● Strong active listening skills to understand learner concerns effectively Excellent English proficiency—both spoken and written ● High degree of customer centricity to meet learner expectations and deliver a positive experience ● Ability to manage time, multitask, and maintain consistent communication Qualification ● Graduate in any discipline ● Prior experience in mentoring, customer success, or academic support is a plus Work Details ● 6-day work week ● Weekends mandatory (remote/WFH on weekends) ● 1 weekly off (weekday)