Customer Support Executive

Sanskrutihomes · Rajasthan, India

Job Description: Customer Support Executive

Company: Sanskruti Homes

Role: Customer Support Executive

Salary: upto 25k

Job Overview

We are looking for a Customer Support Executive who can handle customer queries professionally across calls, chats, and emails.

The candidate should have good communication skills in Hindi and English, and should be comfortable handling customers like in a call center environment.

Key Responsibilities

• Handle customer queries via calls, WhatsApp, Instagram, and email
• Resolve issues related to:
• Orders
• Returns & Exchanges
• Refunds
• Delivery delays
• Provide clear and polite responses to customers
• Track and update customer issues properly
• Follow company policies while resolving cases
• Maintain quick response time (TAT)

️ Required Skills

• Good spoken and written English & Hindi
• Clear communication and sentence framing
• Good call handling skills (like call centers)
• Ability to handle pressure and multiple chats at once
• Basic computer knowledge (Excel is a plus)

Preferred Experience

• Experience in Customer Support / Call Center / D2C brand
• Knowledge of returns, exchanges, and refund processes
• Familiar with platforms like Shopify, WhatsApp, Instagram (bonus)