Sales Development Representative

About the Company Hectae Analytics and Software Solutions (Haass) is a premium partner for Freshworks, helping businesses adopt CX and IT solutions across global markets including EMEA, APAC, and the United States. Role Details Role: Sales Development Representative (SDR) Location: Perungudi, Chennai (Work from Office) Employment Type: Full-Time Experience Required: 6 months – 1 year in sales / outbound prospecting Role Overview We are looking for a driven Sales Development Representative to own outbound prospecting for Freshworks' product suite. You will identify, research, and engage target accounts across global markets (EMEA & APAC), working closely with Sales Managers and Account Executives to build a healthy, qualified pipeline. Key Responsibilities Drive outbound prospecting across email, LinkedIn, and cold calling to generate qualified meetings/opportunities Research target accounts and buyer personas to craft personalized, relevant outreach Qualify inbound and outbound leads against defined ICP (Ideal Customer Profile) criteria Collaborate with Sales Managers and AEs to refine targeting, messaging, and outreach cadences Consistently meet or exceed monthly/quarterly pipeline generation targets Use sales engagement and prospecting tools such as Apollo.io, Instantly, and LinkedIn Sales Navigator Maintain accurate, up-to-date records of prospect and account activity in CRM Stay current on Freshworks' product offerings and competitive landscape to speak credibly with prospects Eligibility Criteria 6 months to 1 year of proven experience in an SDR, BDR, or outbound sales role (B2B SaaS preferred) Strong verbal and written communication skills Hands-on experience with prospecting/sales engagement tools (Apollo.io, Instantly, LinkedIn Sales Navigator, or similar) Working knowledge of CRM tools Comfortable engaging with international prospects across EMEA, APAC. Self-motivated, target-driven, and comfortable with outbound cold outreach Willingness to work full-time from our Chennai office