Client Engagement Manager

Client Engagement Manager Client Relationship Management Be the primary point of contact for assigned clients, building and nurturing strong, long-term relationships Understand clients' business goals, challenges, and market landscape to provide sharp, strategic recommendations — ideally informed by a strong grounding in brand and media strategy Conduct regular meetings and check-ins to ensure client satisfaction and address concerns promptly Client Advisory and Engagement Comprehend clients' needs and priorities within the delivery team, ensuring their feedback and inputs are heard and expectations are met Educate clients on industry trends, best practices, and emerging opportunities to strengthen their digital presence and achieve business goals Offer strategic guidance and innovative solutions — bringing a brand and media strategy lens to recommendations — to drive business growth through upsell and cross-sell opportunities Cross-Functional Collaboration Facilitate seamless communication and collaboration among internal teams (Paid Media, Organic Growth, Analytics, Social Media, ORM, CRO, Marketing Automation, Influencer Marketing, etc.) to deliver a unified client experience Lead cross-functional meetings to align strategies, share insights, and coordinate efforts for maximum impact Bridge gaps between teams to ensure a cohesive approach to client projects and campaigns Strategic Planning and Execution Work closely with clients to define marketing objectives and translate them into actionable, brand-led strategies Collaborate with internal teams to develop comprehensive marketing and media plans aligned with clients' business objectives Monitor campaign performance, analyze key indicators, and provide insights to optimize strategy and achieve desired outcomes Performance Monitoring Define KPIs and metrics aligned with clients' goals and objectives Monitor campaign performance, track KPIs, and prepare regular reports showcasing results and ROI Provide data-backed insights and recommendations to optimize campaign performance and drive continuous improvement Requirements 5–8 years of experience in client servicing, account management, or client engagement roles (agency or brand-side) Experience in brand strategy or media strategy strongly preferred — candidates with a background in brand positioning, media planning, or integrated campaign strategy will have an edge Strong communication, presentation, and stakeholder management skills Ability to work cross-functionally across specialist teams and translate strategy into execution