Customer support executive
Livspace · Bangalore g.p.o., India
Job Description
Location : Bangalore
Job Type : Full-time
Experience : 1 - 2.5 yrs
Responsibilities
● Answering calls and mails to guide customers about Livspace design services and
products for end-to-end home design projects as per the SLA and TAT. ● Assisting
customers while they shop online; guiding them on the best design products for their
homes.
Inbound & outbound expereince required. Keeping records of customer interactions and different transactions, recordingdetails of complaints, comments, and inquiries.
● Follow up with stakeholders to ensure that appropriate action has been taken on
customer requests and complaints
● Escalate unresolved customer requests, pass on grievances to higher departments
for further investigation and clarification
Make reminder calls to clients, send follow-up emails, and schedule appointments Feedback calls to customers Perform other duties as assignedKey Requirements
Great written and verbal communication skills Good listener with active problem solving skills Good interpersonal and analytical skills Quick learner and open to learning new channels or processes Flexible with work timings/ schedule and availability. Knowledge of social media platforms E-commerce experience is a bonus Freshers are more than welcome Multitasker with flexibility to work in different work roles. Basic knowledge about home interior design and products would be an addedadvantage.
● Prior experience of working with CRM tools such as Freshdesk would be an added
advantage.
Details
| Company | Livspace |
| Location | Bangalore g.p.o., India |
| Type | FULL TIME |
| Niche | general |
| Experience | permanent |