Customer Support Executive - International Healthcare

PineQ Lab Technology · Rajasthan, India

At PineQ Lab Technology, we are looking for empathetic and clear-spoken professionals to join our Non-Emergency Medical Transportation (NEMT) team. In this role, you aren't just answering phones, but you are ensuring patients get to their life-critical medical appointments on time.

Your Impact:

As a Customer Support Executive, you will be the bridge between patients and their healthcare providers.

Your day-to-day will involve:

Coordinating Care: Handling inbound and outbound calls to schedule and confirm medical rides. Problem Solving: Resolving real-time logistics issues for patients and transport partners.

Precise Documentation: Maintaining high-accuracy logs of all interactions in a fast-paced environment.

What are we looking for?

Communication: Fluent and clear English (B2/C1 level).

Experience: At least 6+ months in an International BPO environment.

Education: Graduate or undergraduate candidates are welcome.

Mindset: You are empathetic, patient-focused, and can keep a cool head during high call volumes.

The Logistics:

Salary: As per industry standards

Work Week: 5.5 days.

Cabs: During odd hours

Shifts: Rotational. (24 7)

Location: Mansarovar, Jaipur

Benefits:

Growth: A fast-paced, professional environment with structured career paths.

Purpose: The chance to make a tangible difference in global healthcare access.

Support: Comprehensive professional training to ensure your success.

NOTE: Apply only if you are from Jaipur and can join our team within 2 days.

Interested? If you are a patient-focused communicator ready to take the next step in your career, we want to hear from you!

Apply at: