Customer success | b2b | enterprise saas | renewals, retention & expansion
CareerXperts Consulting · Bangalore g.p.o., India
Job Description
Customer Success Associate (i Paa S & Supply Chain Saa S)
We are a global leader in cloud integration technology focused on driving real business outcomes for over 7,000 customers. We are looking for an intelligent, empathetic, and high-energy Customer Success Associate to join our high-velocity team. You will be the primary face of our organization for a subset of accounts, ensuring smooth onboarding, implementation, and long-term value realization.
We are hiring for a Customer Success role with a fast-growing global Saa S organization serving enterprise B2 B customers.
Looking for professionals with strong experience in customer success, renewals, retention, churn mitigation, expansion revenue, and enterprise account management. The ideal candidate should have expertise in managing Saa S customer lifecycles, driving product adoption, conducting QBRs/WBRs, and building long-term stakeholder relationships.
You will work closely with enterprise customers to improve retention, identify upsell and cross-sell opportunities, manage escalations, and ensure measurable business outcomes through strategic customer engagement. Experience in Saa S platforms, cloud solutions, stakeholder management, Agile environments, and customer enablement is highly preferred.
If you are passionate about customer success, enterprise relationship management, and driving growth through value-based engagement, we would love to connect with you.
Write to: amit.n@
What You Will Be Doing
Strategic Lifecycle Management: Own day-to-day interactions and take clients through an optimal customer journey, from initial onboarding to successful renewal. Data-Driven Insights: Analyze customer usage data and adoption metrics to provide insight-driven recommendations that maximize product value. Revenue Expansion: Identify and facilitate cross-sell and upsell opportunities to drive portfolio growth. Cross-Functional Collaboration: Partner with Sales, Product, and Support teams to resolve escalations and align platform capabilities with client business objectives. Operational Excellence: Maintain accurate records of all customer actions and follow-ups, ensuring 100% engagement tracking.Requirements
Experience: In an Enterprise Software or Saa S environment, specifically within Customer Success or Technical Account Management. Domain Knowledge: Experience in companies selling middleware, data integration, i Paa S, or supply chain orchestration technologies. Business Acumen: Familiarity with annual subscription models and managing renewal processes. Tech Stack: Proficiency with CS tools such as Salesforce, Planhat, or Gong is highly preferred. Communication: Exceptional written and verbal communication skills with the ability to lead structured engagement programs. Adaptability: Proven ability to thrive in a fast-paced environment with evolving processes.Details
| Company | CareerXperts Consulting |
| Location | Bangalore g.p.o., India |
| Type | FULL TIME |
| Niche | general |
| Experience | permanent |