Cash management analyst (night shift)

Job Title: Cash Management Analyst

Shift Timing: 10:30 PM-7:30 AM

Experience Required: 1.5-3 Years

Requires 5days Working from Office.

Interview Mode: Inperson Interview

Job Description:

Reconciliation, book keeping, balance sheet, forecasting, treasury / vault management, Excel is mandatory.

Key Responsibilities

Develop and maintain strong knowledge of cash management principles, processes, and regulatory requirements. Provide end-to-end cash management support for an assigned region (approx. 250 ATMs; $5–10 M monthly throughput).

Cash Operations & Monitoring

Monitor daily ATM and customer performance, ensuring adherence to SLAs and KPIs. Analyse transaction data to identify trends, performance gaps, and opportunities for optimization. Proactively manage cash levels to prevent outages, including identification and resolution of cash‐out risks. Initiate fund transfers and drawdown requests between funding and correspondent bank accounts. Dispatch cash handlers or service personnel for replenishment, maintenance, or issue resolution as required.

Forecasting & Reporting

Develop and adjust cash demand forecasts based on usage patterns and operational requirements. Track actual vs. forecasted usage and implement corrective actions. Produce monthly performance reports with insights and recommendations for stakeholders.

Vendor & Stakeholder Management

Liaise with cash-in-transit (CIT) providers to optimize replenishment schedules and service delivery. Support new customer onboarding and ensure smooth operational integration. Act as a point of contact for customer issues, ensuring timely resolution or escalation.

Issue Resolution & Continuous Improvement

Investigate ATM downtime, transaction issues, and carrier discrepancies (overages/shortages). Identify root causes of low-performing terminals and implement corrective actions. Recommend and implement service improvements to enhance customer experience and operational efficiency.

Documentation & Compliance

Ensure procedural manuals and operating documentation are accurate and up to date. Adhere to company policies, accounting standards, and regulatory requirements.

Team Support & Leadership

Provide second-level support and guidance to junior team members. Coach and mentor coordinators on cash optimization and operational best practices. Offer coverage during peak workloads or team absences. Act as deputy for Senior Cash Analyst/Manager when required, serving as first point of contact. Support team performance by contributing to workload planning, direction, and motivation.

Projects & Initiatives

Participate in and support special projects and process improvement initiatives. Collaborate with leadership to develop and implement strategies that enhance service delivery and operational efficiency.

Required Skills:

Technical & Functional Skills

Cash Management & ATM Operations Cash Forecasting & Demand Planning Transaction Monitoring & Performance Analysis Banking Operations (fund transfers, drawdowns, reconciliations) SLA / KPI Management & Reporting Vendor Management (Cash-in-Transit providers) Incident & Problem Management Root Cause Analysis Financial Data Analysis Reconciliation & Discrepancy Investigation (overages/underages)

Analytical Skills

Data Analysis & Interpretation Trend Identification & Performance Optimization Forecast Accuracy Management (Actual vs Forecast) Decision-Making Based on Data Insights

Tools & Systems

Advanced Microsoft Excel (pivot tables, formulas, data analysis) Reporting & Dashboard Tools (e.g., Power BI, Tableau – optional but preferred) ATM Monitoring / Cash Management Systems Banking / Treasury Platforms

Operational & Process Skills

Process Improvement & Optimization Documentation & SOP Management Regulatory Compliance Awareness Operational Risk Management

Communication & Stakeholder Skills

Stakeholder Management (internal teams, clients, vendors) Customer Issue Resolution & Escalation Handling Strong Verbal & Written Communication Cross-functional Collaboration

Leadership & Behavioural Skills

Team Support & Mentoring Ability to Deputize / Act as Point of Contact Time Management & Prioritization Problem-Solving Mindset Attention to Detail Ability to Work Under Pressure / Meet Deadlines Adaptability & Continuous Learning