Project Manager - Strategic Programs

Job Description: - Project Manager - Strategic Programs & Transformation Gurugram, India - Onsite AI-enabled program delivery across Telecom, Vendor management and business operations Role Overview: We are seeking a delivery-focused Project Manager to support strategic programs across Vendor Management, Telecom Operations, Revenue Operations, automation, and AI-enabled business transformation. The role will convert priorities into structured execution plans, coordinate cross-functional teams, maintain delivery discipline, and provide clear visibility to the Chief of Staff and leadership. The position requires strong ownership, communication, analytical thinking, and the ability to manage multiple workstreams without operating as a purely administrative PMO resource. Key Responsibilities: - Program Planning & Delivery: • Manage assigned strategic projects from initiation through execution, adoption, and closure. • Develop and maintain project plans, milestones, deliverables, timelines, dependencies, and decision logs. • Coordinate workstreams across Vendor Management, Product, Technology, Finance, Billing, Revenue Operations, Procurement, and Operations. • Drive follow-through, remove execution blockers, and escalate material risks with clear options and recommendations. Governance & Leadership Visibility • Maintain RAID logs, action trackers, governance calendars, and outcome-focused status reporting. • Prepare concise executive updates, decision papers, presentations, and meeting materials for leadership reviews. • Facilitate program forums, document decisions, assign ownership, and track actions through closure. • Ensure reporting reflects achieved outcomes, current risks, next milestones, and support required. Transformation, Analytics & Adoption • Support initiatives involving AI, automation, workflow modernization, analytics, and process improvement. • Analyze business processes and operational data to identify gaps, dependencies, and improvement opportunities. • Coordinate business requirements, user readiness, testing, adoption, and change activities with relevant teams. • Measure delivery outcomes and capture lessons learned to improve future execution. Required Qualifications: - • 6-8 years of experience in project management, program delivery, business transformation, telecom operations, vendor management, or a related field. • Demonstrated experience coordinating cross-functional initiatives with multiple stakeholders and interdependent workstreams. • Strong capability in project planning, risk and issue management, governance, executive reporting, and action closure. • Ability to convert ambiguous priorities into structured plans, measurable milestones, and clear ownership. • Excellent written and verbal communication with confidence presenting concise updates to leadership. • Strong analytical, problem-solving, organization, and stakeholder management skills. • Working knowledge of project delivery methods and tools Certification is valued but not mandatory. Preferred Qualifications: • Experience in telecom, technology, enterprise services, vendor ecosystems, revenue operations, or commercial operations. • Exposure to digital transformation, workflow automation, business intelligence, data platforms, or AI-enabled initiatives. • Experience supporting change management, user adoption, process redesign, or benefits realization. • PMP, PRINCE2, Agile, Scrum, or equivalent practical delivery experience. AI Adaptability & Digital Mindset:- • Demonstrated ability to use AI-enabled productivity tools, analytics, automation, and digital platforms to improve delivery, reporting, and decision-making. • Ability to identify practical AI or automation use cases, translate business needs into clear requirements, and partner with technology teams through implementation. • Curiosity and learning agility to evaluate emerging capabilities, test new ways of working, and support responsible adoption without requiring deep coding expertise. • Exposure to one or more of the following is preferred: Generative AI, workflow automation, intelligent reporting, predictive analytics, process mining, or anomaly detection. Key Skills: Project Management Strategic Execution Telecom Operations Business Transformation Executive Reporting Stakeholder Management RAID Management Change & Adoption Data-Driven Insights AI Adaptability Cross-functional Delivery Problem Solving Success Measures: - • On-time delivery of agreed milestones and business outcomes. • Improved visibility of risks, dependencies, decisions, and ownership. • Consistent closure of actions and reduction in execution delays. • Successful adoption of improved, automated, or AI-enabled ways of working. • Clear, concise, and outcome-focused leadership reporting.