ERP Sales & Customer Service Lead

Hayward Industries, Inc. · United States

Salary: $100,000 - 130,000 per year Requirements:

• We require a bachelors degree in Computer Science, Information Technology, Supply Chain Management, or a related discipline.
• We need 7–10+ years of experience as a Business Analyst or Functional Consultant supporting Microsoft Dynamics 365 Finance & Supply Chain Management.
• We require substantial recent hands-on expertise in Quote-to-Cash, Sales & Marketing, Rebate Management, and Pricing Management.
• We need a strong grasp of D365 FSCM configuration, workflows, forms, reporting, and security.
• We require experience integrating D365 with third-party platforms such as SPS Commerce EDI, Salesforce, or comparable systems.
• We need a proven ability to convert business needs into workable technical solutions.
• We require strong analytical, troubleshooting, and problem-solving capabilities.
• We need excellent verbal, written, and presentation skills with the ability to communicate effectively across technical and business audiences.
• We require demonstrated success collaborating with cross-functional teams in a fast-moving environment.
• Preferred qualifications include Microsoft Dynamics 365 Finance & Supply Chain Management certification.
• Preferred qualifications include experience with Microsoft Power Platform, including Power Automate and Power BI, as well as Azure services.
• Preferred qualifications include an understanding of enterprise architecture principles.
• Preferred qualifications include experience managing multiple projects or workstreams at the same time.
• Preferred qualifications include prior support for large-scale ERP implementations or transformation programs.

• We partner with business stakeholders to assess current sales and customer service processes, uncover pain points, and align needs with D365 FSCM capabilities and global standards.
• We gather, document, and prioritize business requirements while defining project scope.
• We perform gap analyses and recommend best-practice solutions that use standard D365 functionality whenever possible.
• We translate complex business needs into functional specifications for technical teams.
• We lead configuration efforts for D365 FSCM modules supporting Quote-to-Cash, Sales & Marketing, Rebate Management, and Pricing Management.
• We collaborate with development teams to design scalable customizations, third-party integrations, and approval workflows.
• We ensure solutions align with business goals and enterprise architecture standards.
• We support project planning, schedule management, status reporting, and overall execution.
• We develop and run system testing strategies to validate configurations, customizations, and integrations.
• We identify, document, troubleshoot, and resolve system defects during testing and deployment.
• We provide post-go-live support to maintain system stability and encourage user adoption.
• We facilitate business workshops to gather requirements and confirm proposed solutions.
• We create training materials and deliver end-user training sessions.
• We lead change management activities to drive adoption and maximize business value.
• We monitor system performance and identify opportunities for process and system improvement.
• We stay current on new Microsoft Dynamics 365 FSCM capabilities and recommend enhancements that strengthen business operations.
• We support ongoing optimization initiatives across Sales and Customer Service processes.

• Azure
• ERP
• Support
• Marketing
• Microsoft Power Platform
• Power BI
• SPS
• Salesforce
• Security
• Office 365
• Cloud
• DevOps

More:

We are hiring an experienced Senior Business Analyst to support our Sales and Customer Service functions with deep Microsoft Dynamics 365 Finance & Supply Chain Management expertise. This is an onsite position based in Clemmons, NC or Mocksville, NC, and we offer a competitive annual salary of $100,000 to $130,000 along with benefits including 401(k), dental insurance, health insurance, and vision insurance. In this role, we work across the full implementation lifecycle, from requirements and solution design through testing, training, deployment, and continuous system improvement.

last updated 39 week of 2026