Customer Support Associate

DUSQ · Himachal Pradesh, India

We're looking for a sharp, empathetic Customer Support Associate to be the first point of contact for our customers across email, WhatsApp, and social platforms. You'll be working US hours, supporting a growing community of early adopters and Kickstarter backers who are invested in what we're building. This isn't a scripted support role; you'll need to think on your feet, understand the product deeply, and communicate with warmth and clarity.

What You'll Do

• Handle customer queries across email, WhatsApp, and other social media platforms promptly and professionally

• Manage and update customer records using CRM tools

• Identify patterns in customer feedback and flag them to the team

• Coordinate with internal teams on order, shipping, and product-related issues

• Maintain a consistent brand voice across all customer touchpoints

• Support community management on Facebook and WhatsApp groups

What We're Looking For

• Maximum 4 years of experience in a customer support or customer success role

• Proficiency in CRM platforms

• Comfortable using AI tools for drafting, summarizing, and improving responses

• Hands-on experience with Meta Business Suite

• Strong written English; clear, warm, and professional

• Ability to work independently during US business hours

• Someone who genuinely enjoys helping people and takes ownership of problems

Nice to Have

• Prior experience supporting a D2C, health tech, or wellness brand

• Familiarity with Kickstarter or crowdfunding customer journeys

• Experience managing Meta Business and online community groups

This is an entry to mid-level role. Budget: 5 LPA (with quarterly incentives)

Timings: 8:00 PM to 6:00 AM IST

Mode: Hybrid (mostly remote with occasional visits to the office)

Industry: Wellness and Fitness Services

Employment Type: Full-time