Sr Manager Offshore Collections

Raghu Nath Rai & Co. · Bangalore, India

We are hiring for our Client . The role is a high impact, performance driven position. Requiring uncompromised quality an ability to work under pressure coupled with a problem solving attitude and an ability to derive the best out of a team.

Responsibilities

Strategic Leadership: Lead and scale the company’s global Quote-To-Cash processes, establishing best-in-class follow-up protocols and \"best practice\" standards for the department. 

● Team Management: Supervise and mentor a team 

● High-Level Negotiations: Personally handle senior-level customer escalations and complex negotiations to secure payments and reduce Days Sales Outstanding (DSO). 

● Process Automation: Identify, design, and implement system improvements and automation levels to streamline the collections workflow. 

● Performance Tracking: Implement, track, and achieve aggressive KPIs, providing advanced data analysis on collection health to the executive team. 

● Cross-Functional Collaboration: Partner with Sales, CS, Product, and Finance to resolve customer disputes and refine the overall customer financial experience. 

Requirements for the Position

Industry Expertise: 10+ years of Accounts Receivable (A/R) experience specifically within a B2B SaaS environment. 

● Leadership Experience: Proven track record of managing teams and driving departmental discipline. 

● Technical Proficiency: Extensive experience with NetSuite, Zuora, and Salesforce is highly preferred.

● Automation Mindset: Experience implementing financial systems and process automation to increase efficiency. 

● Analytical Rigor: Advanced ability to work with large databases and perform complex data analysis to drive strategy. 

● Communication Skills: Assertive verbal and written communication skills with the ability to navigate difficult conversations and influence senior-level client stakeholders.

● Global Perspective: Experience managing global collections is a significant plus. 

● Startup Agility: Comfortable navigating ambiguity and scaling processes within a fast-paced, changing environment

Qualifications

MBA from premier Institutes . CA's with a high aptitude in lateral thinking and a proven track record. Candidates with a SaaS background will be given preference.