Deputy General Manager of Sales

Languafina · India

We are hiring for one of our clients, a well-established company in the telecom domain, specializing in telecom infrastructure and solutions.

Job Title: DGM/GM – Business Development (BPO Services)

Location: Noida

Experience: 15+ Years

Industry: BPO / KPO

Job Overview-

We are looking for an experienced and result-oriented Business Development leader to drive business growth and new client acquisition for our BPO/KPO business.

The ideal candidate should have 15+ years of Business Development experience, preferably within the Domestic BPO industry, with a strong track record of acquiring new business, developing large accounts, and building long-term client relationships.

The role requires a strong understanding of sales, collections, and contact centre processes, along with the ability to develop and execute effective go-to-market strategies.

Key Responsibilities-

• Lead business development initiatives for the BPO/KPO business, with a strong focus on new client acquisition.

• Identify, develop, and convert new business opportunities across relevant domestic BPO segments.

• Build and maintain strong relationships with CXOs, business heads, procurement teams, and key decision-makers.

• Develop and manage a strong pipeline of prospective clients and large accounts.

• Drive the complete business development cycle, from lead generation and prospecting to proposal, negotiation, closure, and transition.

• Develop and execute GTM strategies to expand the organization's presence across target markets and customer segments.

• Identify opportunities across domestic customer support, sales, collections, contact centre, and other BPO processes.

• Lead client presentations, solution discussions, commercial negotiations, and deal closures.

• Work closely with internal operations, solutioning, finance, and delivery teams to develop customized proposals aligned with client requirements.

• Drive revenue growth through new client acquisition, strategic accounts, and expansion opportunities.

• Monitor market trends, competitor activity, customer requirements, and emerging opportunities within the BPO/KPO sector.

• Maintain accurate sales forecasts, business development MIS, pipeline reports, and revenue projections.

• Take ownership of business development targets and ensure achievement of agreed revenue and acquisition goals.

• Lead and mentor business development teams, where applicable, and establish a performance-driven sales culture.

Key Requirements-

• 15+ years of experience in Business Development, preferably within the Domestic BPO/KPO industry.

• Strong track record of acquiring new business and closing large BPO accounts.

• Proven experience in domestic customer support, sales, collections, contact centre, or related BPO processes.

• Strong existing client network and ability to build relationships with senior decision-makers.

• Good understanding of BPO industry dynamics, GTM strategies, lead generation, revenue growth, and commercial negotiations.

• Strong experience managing the complete business development lifecycle from prospecting to closure.

• Excellent communication, presentation, negotiation, and stakeholder management skills.

• Strong leadership, ownership, and result-orientation.

• Ability to operate independently and drive business development initiatives in a target-driven environment.

Preferred Profile-

Candidates with a strong track record in domestic BPO business development, particularly those with an established network of potential clients and experience in acquiring and managing large accounts, will be preferred.

Interested candidates can go through the JD and share their updated resume at kritika.ranga@languafina.com or DM me for more details.