General Manager

Retro Fitness Corporate · United States

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts

• 4-year college degree preferred or related business experience.
• 3-5+ years management experience required.

• Excellent written and verbal communication
• Strong organizational skills
• Strong leadership skills
• Strong administrative skills
• Strong customer service skills
• Strong computer skills

• Coordinate and work within club support functions of Fitness, Sales, Marketing, Accounting, Information Technology.
• Resolve member complaints in an efficient and tactful manner following club procedure and documentation.
• Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members and employees.
• Ensure the club meets brand standards for cleanliness, maintenance, safety, and security.
• Ensure visible maintenance items are repaired promptly and proper signage is posted.
• Track completion of opening/closing checklists, logs, and cleaning checklist.
• Oversee expense goals by managing payroll and general and administrative expenses.
• Keep current in knowledge of key competitors.
• Perform brand excellence reviews.
• Communicate and implement club policies and procedures to employees.

• Achieve desired personal training revenue, Set/Show/Close, and session burn goals.
• Facilitate integration of Personal Training services into point-of-sale presentations to maximize the number of fitness assessments scheduled and packages sold.
• Oversee PT manager in ensuring all components of departmental objectives are satisfied.

• Achieve desired revenue goals in the following profit centers:
• Membership
• Training
• Retail & Merchandising
• Monitor flagged check-ins to increase revenue and reduce collections.
• Ensure ongoing prospecting and generation of new prospective members.
• Ensure that the staff has a high level of knowledge about the club’s programs, facilities, and equipment.
• Hold daily, weekly, and monthly meetings to train staff and maintain a high performing team.
• Demonstrate an ability to increase revenue per member.

• Sliding scale salary and commission/bonuses reflective of main drivers of business including but not limited to:
• Average annual EFT
• Shop Score Goal
• Delinquency Collection Goal