Store Manager at Kay Jewelers - Oxford, Mississippi

STORE MANAGER Title: Store Manager Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed. Reports To: District Manager Reporting to this Position: Assistant Store Manager, Jewelry Consultant, Sales Support and Inventory Control Position Summary: Reporting to the District Manager (DM), the Store Manager (SM) will lead the day-to-day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development to maximize the results of the store. Through personal selling, leadership, and coaching, the SM will champion a People First store environment that promotes diversity and inclusion, the development of life-time relationships with customers and the delivery of a best-in-class customer experience. Vision and Purpose: Communicates performance expectations and ensures all team members understand the impact of their performance on company success. Coaches and develops the store staff to instill understanding of brand image and to ensure consistent representation of the brand in customer interactions and execution of store visuals and marketing. Supports and communicates the strategic relevance of corporate initiatives and executes corporate plans to produce desired results. Asks questions to ensure full understanding of strategy and process and ensures staff understands how the goals will be achieved. Demonstrates the highest level of professionalism to customers and team members by displaying integrity and honesty at all times, and by conducting himself/herself in a manner that will influence and earn the respect of team members and management. Displays a positive and enthusiastic attitude so as to inspire and motive others to achieve and attain goals. Customer Obsession: Responsible for ensuring team members, and self, deliver an exceptional customer experience every time through training, customer outreach, communication and clear expectations. Empowers team members to respond to and resolve customer issues within established parameters and drives a high level of customer service through follow-up and customer outreach Compiles and follows up on customer requests. Critical Thinking