Senior manager customer support

ZingHR · Maharashtra, India

We're Hiring | Senior Manager – Customer Support | Mumbai (Onsite)

Zing HR is looking for an experienced Customer Support professional to take end-to-end ownership of our Customer Support function for enterprise HRMS customers.

What we're looking for:

11–16 years of experience in Customer Support / Product Support / Client Services

Strong HRMS / HCM / Payroll / Saa S experience

Experience managing support teams and enterprise customer escalations

Strong exposure to SLA, CSAT, TAT, MTTR & FCR

Experience working closely with Product & Engineering teams

Strong people management and process improvement skills

Location: Mumbai

Experience: 11–16 Years

If you're someone who can own, structure and scale a Customer Support function, we'd love to hear from you.