Quality assurance manager

We're Hiring || Manager – Quality || International E-Commerce Process (North America)

Location: Jaipur Working Days: 5 Days a Week Shift: Rotational

Key Responsibilities:

Lead the Quality function for the International E-Commerce vertical Drive quality frameworks, audits, calibrations, and governance Analyze performance data to identify improvement areas and implement action plans Partner with Operations & Training teams to improve CSAT, FCR, and KPIs Conduct RCA (Root Cause Analysis) and implement corrective/preventive measures Mentor and develop the Quality team to achieve business goals Ensure compliance with client and organizational standards

Desired Candidate Profile:

Proven experience in Quality leadership role in International BPO/E-Commerce process Strong understanding of Quality tools, Six Sigma methodologies (preferred) Excellent stakeholder management and client communication skills Strong analytical and data interpretation skills Experience managing North America clients/processes preferred Ability to work in North America shifts