Senior executive information technology

About AND Academy:

AND Academy, an initiative by IIAD in collaboration with Kingston School of Art, London, offers professional design education that breaks away from traditional models, integrating live interaction with industry-focused training.

The Senior Executive – IT Support, CRM & Automation Management will be responsible for managing day-to-day IT support and infrastructure, network and security operations, CRM administration, and business automation. The role requires a proactive and detail-oriented IT professional with hands-on experience in IT operations, system administration, CRM management, and automation.

Job Description:

Provide technical support for Windows/mac OS systems, laptops, printers, and IT equipment. Manage the IT Helpdesk, troubleshoot technical issues, and ensure timely resolution. Maintain IT asset inventory and manage employee/learner onboarding and offboarding. Administer Microsoft 365, Microsoft Entra, Teams, Google Workspace, Canvas LMS, Linked In Learning, Adobe CC, Zoom, and other organizational platforms. Troubleshoot and manage LAN, WAN, Wi-Fi, VPN, internet connectivity, and Sophos security. Manage CRM users, permissions, data, workflows, and basic automations. Set up and monitor Email/Whats App templates, system alerts, and automated workflows. Coordinate with external IT vendors for AMC, hardware procurement, software upgrades, SSL, and license renewals. Support continuous improvement of IT systems, CRM processes, and automation.

What We're Looking For:

Qualification: Bachelor's degree in Computer Science, IT, Software Engineering, or a related field. Experience: 3+ years of hands-on experience in IT Support, IT Operations, CRM Administration, System Administration, and Automation. Technical Skills: Good working knowledge of Microsoft 365, Microsoft Entra, Teams, Google Workspace, CRM platforms, networking, and IT infrastructure. Experience with Canvas LMS, Linked In Learning, Adobe Creative Cloud, Zoom, and Sophos will be an advantage. Basic knowledge of HTML, CSS, Word Press, or PHP will be an added advantage. Relevant certifications in IT, Cloud, CRM, Automation, Networking, or Dev Ops will be an advantage. Strong troubleshooting, problem-solving, and communication skills.

Work Timings :

9.00 am – 06.00 pm (Monday to Friday)

10.00 am - 05.00 pm (Saturday), 2 Saturdays off

Work Location :

B-26, Okhla Phase – I, New Delhi -

Interested candidates can share their resume at

vedika.totlani@