Growth Operations Associate

PracticeSuite, Inc. · Tampa, United States

Position Summary

PracticeSuite is seeking a highly organized and execution-oriented Growth Operations Associate to work directly with the Head of Strategic Partnerships and Business Development. The role will serve as the operating center for a portfolio spanning billing companies, VARs, referral and technology partners, product launches, and other growth initiatives.

The primary responsibility is to help manage and expand the Billing Company Partner program through disciplined research, outreach, diligence, onboarding, enablement, training, webinars, documentation, project management, and ongoing partner engagement. This is an early-career growth role not a traditional administrative position with direct exposure to healthcare technology, channel strategy, and revenue development.

Primary Responsibilities

Billing Company Partner Operations

• Support day-to-day management and expansion of the BillCo portfolio, including partner profiles, contracts, onboarding, training, product adoption, revenue opportunities, and outstanding commitments.
• Coordinate business reviews, demonstrations, webinars, enablement, certification, launch activities, and follow-up while maintaining a scalable operating cadence across partner relationships.

Partner and Market Research

• Research prospective BillCos, technology partners, VARs, referral sources, associations, and priority markets; identify decision-makers, strategic fit, commercial potential, and technical readiness.
• Prepare concise company profiles, market assessments, competitive reviews, partnership evaluations, executive briefs, and prioritized prospect lists.

Partnership Development and Outreach

• Source and qualify opportunities and coordinate targeted email, telephone, LinkedIn, webinar, conference, and referral campaigns, including executive-level communications and consistent follow-up.
• Schedule discovery meetings, demonstrations, technical reviews, and commercial discussions; keep each qualified opportunity moving with clear ownership, deadlines, and next actions.

Partner Diligence and Onboarding

• Organize commercial, operational, product, technical, security, pricing, contract, and go-to-market materials; help prepare business cases, recommendations, agendas, and executive summaries.
• Maintain onboarding plans, responsibility matrices, launch checklists, project schedules, and milestone trackers; coordinate internal stakeholders and escalate risks early.

Sales Enablement Training and Launch Support

• Develop and maintain onboarding guides, sales playbooks, product summaries, FAQs, competitive positioning, discovery questions, training resources, and polished PowerPoint presentations.
• Support BillCo webinars, conferences, and partner launches from invitations and scheduling through attendance tracking, lead routing, post-event follow-up, and performance reporting.

Growth Operations and Portfolio Management

• Maintain the partnership pipeline and operating dashboard across agreements, onboarding stages, technical deliverables, launch dates, pipeline value, revenue milestones, and partner performance.
• Prepare weekly executive updates, document meeting decisions, and convert discussions into accountable action plans with defined objectives, owners, timelines, and measurable outcomes.

Performance Measures

• Quality and volume of qualified partnership opportunities, meetings, and pipeline created.
• Accuracy of BillCo records and timely completion of onboarding, enablement, webinar, launch, and follow-up milestones.
• Partner engagement, product adoption, opportunity conversion, and revenue contribution.
• Quality of research, presentations, diligence packages, reporting, documentation, and overall portfolio visibility.

Required Qualifications

• Bachelor’s degree in business, healthcare administration, marketing, communications, finance, analytics, or a related field.
• Strong research, analytical, organizational, project-management, written, and verbal communication skills.
• Ability to create executive-ready business documents and PowerPoint presentations; proficiency with PowerPoint, Excel, Word, Outlook, and collaboration platforms.
• Demonstrated ability to manage multiple projects, stakeholders, deadlines, and follow-up requirements with accuracy, ownership, and professional judgment.
• Ability to work independently, align closely with senior leadership, protect confidential information, and work full-time from PracticeSuite’s Tampa office.

Preferred Background

• One to three years of experience in business development, sales or partner operations, channel management, SaaS, healthcare technology, research, or project coordination. Strong recent graduates or graduate students with relevant experience may be considered.
• Exposure to medical billing, practice management, EHR, RCM, ambulatory healthcare, CRM, project-management, webinar, or marketing-automation platforms is helpful.

Career Opportunity

This position provides direct access to senior leadership, healthcare technology companies, billing organizations, strategic partners, product launches, and commercial negotiations. Strong performance can create a path toward Business Development Manager, Partner Manager, Channel Manager, Growth Operations Manager, or another expanded commercial leadership role.rocess.