Problem & Knowledge Management Lead

Greetings from Themesoft! We're looking for a talented Problem & Knowledge Management Lead and play a key role in enhancing enterprise IT operations. to join our team! Position: Contract Location: Bangalore ( Local candidates only) Experience: 6-8 years Required Skills: ServiceNow or Jira Service Management (JSM), Continuous Service Improvement (CSI) methodologies Key Responsibilities ✅ Strong knowledge of ITIL V3/V4 principles and best practices ✅ Expertise in Problem Management and Knowledge Management ✅ Proficiency in Root Cause Analysis (RCA) techniques ✅ Strong analytical, communication, and stakeholder management skills ✅ Experience working in large enterprise IT environments ✅ Ability to measure and report on service management metrics and KPIs Share your updated resume with or tag