Customer Support Executive

Key Responsibilities Provide customer support through inbound and outbound voice calls. Understand customer concerns and provide appropriate resolutions. Troubleshoot basic technical issues related to products and services. Ensure First Call Resolution (FCR) wherever possible. Maintain high levels of customer satisfaction. Record and update customer interactions accurately in the system. Escalate complex issues to the concerned support team when required. Follow process guidelines and quality standards.

Required Skills Fluent Hindi communication (Mandatory) Basic computer proficiency Good listening and problem-solving skills Strong customer service orientation Ability to work in a fast-paced environment Positive attitude and willingness to learn