Senior Customer Experience Manager: Strategy & Engagement

Clyde Valley Group is seeking a Customer Experience Manager to provide strategic and operational leadership for customer-facing services and overall customer experience. You will report to the Customer Service Director and lead the Customer Contact Centre and Community Engagement teams while directing the group-wide customer experience agenda.You will design and deliver a coherent approach to capturing, analysing and using customer feedback and engagement activity across all services and #J-18808-Ljbffr