Account executive

Havas Creative Network · Goregaon, India

Havas Creative Network is part of Havas, one of the world's largest communications groups. We make a meaningful difference to brands, businesses and people. We’re building what we believe an innovative network should be: a connected ecosystem of 73 global multi-disciplinary Villages, united under one leadership, and with one P& L. In India, our diverse in-house capabilities spanning all communication disciplines are delivered by 500+ talented people across 6 best-in-class agencies -- Havas Worldwide (creative), Havas CX (customer experience), Havas People (employer branding), Think Design (UI/UX), Conran Design Group Mumbai (design), and Shobiz (experiential). Rather than a one-size fits all model, our unique ‘Village’ model allows us to build dynamic teams of specialists that can be reconfigured as clients’ needs change. This approach allows us to bring undiluted specialist strength and deliver a custom solution built to suit your business, while also maintaining a consistent, client-focused approach with the flexibility to put people on the ground in markets around the world.

Job Title: Account Management Executive

Job Location: Mumbai

Job Summary:

We are seeking a proactive and customer-focused Account Management Executive to build and maintain strong client relationships. The ideal candidate will serve as the primary point of contact for assigned accounts, ensuring client satisfaction, identifying growth opportunities, and coordinating with internal teams to deliver exceptional service.

Key Responsibilities: Manage and nurture relationships with assigned client accounts. Understand client needs and provide appropriate solutions. Ensure timely resolution of customer queries and issues. Coordinate with internal teams to ensure seamless service delivery. Identify opportunities for account growth and cross-selling. Monitor account performance and prepare regular reports. Conduct regular client meetings and business reviews. Maintain accurate customer records and account documentation. Achieve account retention and revenue targets.

Requirements: 1–3 years of experience in account management, client servicing, or sales. Strong communication, negotiation, and interpersonal skills. Excellent problem-solving and relationship management abilities.