Associate Director – Campus Operations

Emeritus · Mumbai, India

Job Title: Associate Director – Campus Operations

Location: Mumbai, India

Department: Campus Administration

Employment Type: Full-time

Role Overview:

The Associate Director Campus Operations will be responsible for the overall management of campus operations in Mumbai. This senior role ensures the safe, efficient and student-centred running of the campus, covering Facilities Management, IT Operations, Security, Transportation, Food Services, Hostels, Landscaping and related support services. The Director will also lead on Health & Safety, Sustainability, Infrastructure planning, Crisis Management and People & Vendor Management.

Key Responsibilities:

Campus Operations Management

• Oversee day-to-day campus operations, ensuring seamless functioning of all support departments.
• Develop and implement operational policies, procedures, and service standards to ensure quality, efficiency, and compliance.
• Liaise with academic and administrative heads to ensure operational support aligns with academic schedules and priorities.
• Supervise operational staff and outsourced agencies.

Facility and Infrastructure Management

• Oversee maintenance, housekeeping, and upkeep of buildings, classrooms, laboratories, and recreational facilities.
• Ensure preventive maintenance and timely repairs of all campus infrastructure and utilities.
• Coordinate with vendors and contractors for facility management and service delivery.
• Oversee statutory compliance (fire safety, building codes, environmental standards, pollution control, etc.).
• Liaise with local authorities, ensure licenses and certifications are up to date.

IT and Technical Operations

• Supervise campus IT infrastructure, including network systems, data security, and digital learning support.

Security and Safety

• Manage campus security operations, including personnel deployment, surveillance, and access control.
• Develop and monitor safety protocols, including emergency response and disaster preparedness.
• Ensure robust security systems for students, staff, and visitors.

Transportation, Food & Hostels

• Oversee transport operations for students, faculty, and staff, ensuring safety and reliability.
• Supervise food services to ensure quality, hygiene, and cost-effectiveness.
• Manage hostel operations, ensuring comfort, discipline, and well-being of residents.

Landscaping & Environment

• Maintain campus aesthetics through landscaping, waste management, and sustainability initiatives.
• Promote environmentally responsible practices in all campus operations.

Budgeting and Compliance

• Prepare and manage the annual operations budget for all functional areas.
• Ensure compliance with all statutory, regulatory, and safety standards.

Qualifications and Experience

• Bachelor’s degree in engineering, Management, or related field (Master’s preferred).
• 7 to 12 years of experience in operations or facilities management, preferably in education, corporate, or defense establishments.
• Education Industry Experience Mandatory
• Candidates from defense services background are strongly encouraged to apply.
• Proven ability to lead multidisciplinary teams and manage complex operational environments.
• Strong vendor management, negotiation, and project management skills.
• Excellent interpersonal, communication, and problem-solving abilities.

Key Competencies

• Leadership, discipline, and strategic thinking
• Operational excellence and attention to detail
• Crisis management and decision-making
• Stakeholder coordination and service orientation
• Strong organizational and administrative acumen