General Manager - Market Operations

Reports To: Urbanspace OperationsMarkets: Bryant Park, Union Square, Columbus Circle & Herald SquareEmployment Type: SeasonalCompensation: Hourly based on experienceSchedule: Variable; includes mornings, evenings, weekends and holidays based on market needs.General Managers are also expected to be present regardless of weather conditions.

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Position SummaryThe General Manager (GM) is responsible for the overall day-to-day operation, staffing, readiness andperformance of an assigned Urbanspace holiday market.The GM serves as the senior on-site operational leader and is responsible for maintaining a best-in class market that is clean, safe, organized, compliant and prepared to serve guests and vendors throughout each operating day. The GM leads Assistant Managers, Market Operations Supervisors and Porters; exemplifies and codifies excellence in guest experience and vendor relations; manages staffing and scheduling; oversees vendor and operational issues; monitors safety and compliance; coordinates operational service needs; and communicates significant issues to Urbanspace Operations.
Key Responsibilities●Establish best-in-class holiday market culture for both vendors and guests● Own overall operating readiness and performance of the assigned market.●Lead, direct and support Assistant Managers, Market Operations Supervisors and Porters.● Instate and enforce all opening and closing procedures including employee check in; opening andclosing facilities; vendor checklists; fire safety. Document and follow protocol for all violations.●Maintain a visible management presence throughout the market and conduct regular operationalwalkthroughs.●Ensure staff remain actively engaged and assigned to areas of greatest operational need.●Prepare and maintain weekly employee schedules and adjust staffing based on attendance, weather,events, volume and operating needs.●Manage all schedules and ensure coverage for unexpected vacancies●Review, approve and submit all payroll as per Urbanspace requirements●Monitor market cleanliness, trash and cardboard operations, wastewater and waste-oil areas, lighting, guest circulation and other operating conditions.●Ensure Landlord and vendor requests and operational issues are acknowledged, assigned, resolved or appropriately escalated.● Manage and offer suggestions for efficient guest flow.●Monitor supplies, equipment and back-of-house inventory●Coordinate with Urbanspace Operations regarding trash service, wastewater service, waste-oil pickup, repairs, facilities issues and other outside service requirements.●Respond to and escalate accidents, injuries, spills, electrical problems, safety concerns, significantvendor/guest conflicts and other incidents.●Coach staff on performance and operating standards and escalate disciplinary matters in accordance with Urbanspace policy.●Perform other market-operating responsibilities reasonably assigned by Urbanspace Operations.Qualifications & Skills●Prior management or supervisory experience in hospitality, events, retail, food service, facilities,public markets or another fast-paced guest-facing environment.●Respect for and experience with establishing an exceptional guest experience● Demonstrated ability to lead hourly teams and manage multiple operational priorities simultaneously.●Strong judgment and ability to identify when an issue should be handled on-site versus escalated.●Strong communication, interpersonal, organizational and follow-through skills.● Ability to remain calm and decisive during high-volume periods and unexpected operationalsituations.●Comfort using mobile applications, radios and basic digital scheduling/timekeeping systems.●Prior outdoor event or seasonal-market experience preferred but not required.
Work Environment & Physical ExpectationsThis is an active outdoor seasonal-market position. Employees must be prepared to work in varyingwinter weather conditions and in a busy public environment with significant standing and walking. xzbcwsv Duties may require movement between vendor, guest-facing and back-of-house areas and prompt response to operational conditions throughout the market.